This webinar defines the important steps in understanding stakeholder expectations and effective communication so that the best results are ensured for everyone.
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The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world.
ABOUT THE PRESENTER:
Dr Lynda Bourne FAIM, FACS, PMP is a senior management consultant, professional speaker, trainer and an award winning project manager with 25+ years professional industry experience. She is the CEO and Managing Director of Stakeholder Management Pty Ltd and Director of Professional Services with Mosaic Project Services Pty Ltd focussing on the delivery of stakeholder management and other project and organisation related consultancy, mentoring and training for clients world-wide.
She is a member of the International Faculty at EAN University, Columbia, teaching in the Masters of Project Management course. She is also visiting International Professor in the Master’s program "Innovation" (MSc) at the Faculty of Exact Sciences and Innovative Technologies, Sholokhov Moscow State University for the Humanities. The modules Lynda teaches are focused on stakeholder management, communication and leadership in project management.
Dr Bourne is a Fellow of the Australian Institute of Management and a Fellow of the Australian Computer Society. She was the inaugural (2003) winner of PMI Australia’s ‘Project Manager of the Year’ award, and has also been included in PMI’s inaugural list of ‘25 Influential Women in Project Management’ (2006) and has been an entrant in the ‘Who’s Who of Australian Women’ since 2007. For her doctoral thesis, Lynda investigated the dynamics of the interaction between project teams and their key stakeholders.
Lynda is a recognised international author, seminar leader and speaker on the topic of stakeholder management and the Stakeholder Circle visualisation tool, her book Stakeholder Relationship Management: A Maturity Model for Organisational Implementation (Gower, 2009) defines the SRMM® model for stakeholder relationship management maturity. She has presented at conferences and seminars in Europe, Russia, Asia, New Zealand, Australia and the Middle East to audiences in the IT, construction, defence and mining industries and has been key speaker on stakeholder engagement practices at meetings, workshops and conferences. She has edited the book Advising Upwards (Gower, 2011) selecting a group of experts in their field to provide practical advice for those seeking to influence their senior stakeholder and help their managers help them. She presents workshops regularly in the Government sector on stakeholder engagement and project governance.
Lynda’s career has combined practical project experience with business management roles and academic research to deliver successful projects that meet stakeholders’ expectations. She has worked as a Senior Management Consultant with various organisations in Australia and South East Asia including senior roles with telecommunication companies. Other industry-related roles include strategic planning, Account Management within the IT industry, Business Process Re-engineering (BPR) and business development in both private enterprise and Government bodies in Australasia and South East Asia.